Acute awareness of the socio-cultural context in which a design must operate is essential. Otherwise you've invested in failure.
Knowledge is incomplete, things change all the time (either violently fast, or slowly and stealthily). Space for uncertainty should be a built-in feature, not an afterthought.
Complexity tends to take root and expand in many design processes. However uncomfortable, it's essential to embrace (avoiding simplistic solutions is key here).
Learn what's possible, what approaches are best, plan a meeting, co-create, discover possible solutions – all possible online, or over coffee in Amsterdam (NL).